FAQ's

  1. How do I make a reservation?
  2. How do I pay for my rental?
  3. How far ahead should I book my holiday?
  4. What happens if I need to cancel my reservation?
  5. Where is the Dominican Republic, and what is it like?
  6. Is the Dominican safe to visit?
  7. How do I get to the Dominican?
  8. What should I expect when I arrive in the Dominican?
  9. What’s included in the “all inclusive package”?
  10. Should I rent a car? How do I get around?
  11. How do I get to the resort from the airport?
  12. What currency is used in the Dominican?
  13. Can I use my credit cards?
  14. Can I exchange money once I get there?
  15. What are the typical tipping practices?
  16. What’s the population of the Dominican?
  17. What language is spoken in the Dominican?
  18. What time zone is the Dominican on?
  19. What’s the weather like?
  20. When’s the best time to go to the Dominican?
  21. Are there medical facilities in the Dominican?
  22. What should I bring to the Dominican?
  23. What if I have a problem once I get there?
  24. Can I plug in my small appliances?

1. How do I make a reservation?
Contact us to check availability for your travel dates. Once we confirm that your travel dates are available, we will email you a rental contract. We will confirm your booking with the resort only after we receive your completed rental contract. Once your reservation is confirmed, you will receive a reservation number and your payment will be due.

2. How do I pay for my rental?
You may pay for your reservation directly with us, by credit card. Please request a credit card form, fill it out, return it by email or fax, and your credit card will be charged. You may also pay through our Pay Pal account, using your credit card. A link for paying through Pay Pal will be provided.

3. How far ahead should I book my holiday?
Space is limited at the Resort, especially in High Season (December 20 – March 31). We recommend that you book 3 to 6 months in advance. If you want to vacation during Christmas and New Year’s, booking 1 year in advance is suggested. You may request a reservation without making a payment. Once your reservation is confirmed, your payment will be due according to your Rental Contract.

Please note that cancellations do occur. If you are vacationing in less then 3 months, please contact us now for availability.

4. What happens if I need to cancel my reservation?
Reservations may be cancelled, and a refund provided, up to 3 months before your travel date. A 20% cancellation fee will apply. There is no refund for cancellations within 3 months of travel.

5. Where is the Dominican Republic, and what is it like?
It is a place of warm tropical breezes, clear blue waters, sandy beaches and exotic island cuisine. It is an oasis of natural beauty where tropical jungles and renowned native hospitality combine to make this a vacation paradise 365 days a year. The Dominican Republic occupies the eastern two-thirds of Hispaniola Island, which it shares with Haiti, and is the second largest country in the Caribbean comprising an area of 18,712 square miles (48,484 square kilometers). It is bordered on the North by the Atlantic Ocean, and on the South by the Caribbean Sea.

6. Is the Dominican safe to visit?
The Dominican Republic is very safe to visit. Like any urban center, you should be mindful of your surroundings. We recommend that women travel with a “buddy” and avoid provocative clothing and walking alone late at night.

7. How do I get to the Dominican?
There is a full service airport in Puerto Plata, which is served by most major airlines.

8. What should I expect when I arrive in the Dominican?
You can expect, hot, humid tropical weather as you step off the plane. Going through Customs and processing paperwork is a quick, smooth process. As you emerge from the airport you will be greeted by a friendly Lifestyle service staff who will take your luggage and shuttle you to the resort.

When you arrive at the Lifestyle Resort, expect the staff to be happy to see you. You will check in at VIP World, purchase your all-inclusive meal plan and you will likely be offered a refreshing cold beer. Your customer service host will ensure your bags are put into a resort shuttle and you will be taken to your accommodations. Your host will show you around your suite or villa, point out the amenities and answer any questions you may have.

Throughout your stay, expect the staff to smile and wave, say “hola!”, and frequently ask if there is anything they can do for you. At any time, you may call reception to address questions or book dinner reservations.

9. What’s included in the “all inclusive package”?
To make your holiday as relaxing and carefree as possible, the Lifestyle Resort offers an all-inclusive meal and beverage plan. For one low price, you will enjoy exquisite meals at any of the 6 restaurants and 6 bars on site. All you can eat, all you can drink, all day long.

Adult all-inclusive price: $ 47.50 USD per adult, per day ($ 57.50 in the villas)

Children (age 5-12) all-inclusive price: $ 23.75 USD per child, per day ($ 28.75 in the villas)

Your all-inclusive meal plan is purchased when you check in to the resort.

Your all-inclusive plan includes:

  • 24 hours food and beverages services
  • All meals (buffet breakfast, lunch and dinner)
  • A la Carte dining at 2 specialties restaurants, reservation required
  • Daytime and late snacks
  • All brand alcoholic and non-alcoholic drinks, including beer, spirits, cocktails, wine with meals, juices and soft drinks available from 6 bars
  • Daily activities program
  • Introductory scuba lesson in pool
  • Non-motorized water-sports
  • Gym
  • Night entertainment
  • Amphitheater with shows
  • Admission to Disco (drinks not included)
  • Kid's Club
  • Tennis daytime
  • Use of bicycles
  • Privileged use of all restaurants, bars and facilities
  • Shuttle service around the resort
  • FREE tickets to Ocean World (1 pass per person, value = $ 50 each)

10. Should I rent a car? How do I get around?
Cars can be rented by most major providers at the Puerto Plata airport. If you’re planning to stay primarily at the resort with a few excursions, you will not need a car. Driving in Dominican can be bit intimidating as many of the locals ride motorcycles, streets are narrow and rules of the road are considered more like “guidelines”.

11. How do I get to the resort from the airport?
A friendly Lifestyle service staff will shuttle you to the resort. Upon request and depending on availability, we may be able to book a helicopter or limousine service instead! Transportation from the airport to the resort and back again is included in your package.

12. What currency is used in the Dominican?
Pesos are the official currency, but shops on the resort, tour operators and local vendors will take American dollars. Most tourist shops off the resort do not accept credit cards, so be prepared to buy souvenirs in cash.

13. Can I use my credit cards?
You may use your credit card at the grocery store, spa and excursion center on the resort. Local vendors selling their wares only accept cash. If you offer to pay for your excursions by cash, you may get a discount of up to 15%.

14. Can I exchange money once I get there?
There is a currency exchange at the Resort, in the lobby of the Tropical hotel. There is also an ATM that dispenses American dollars.

15. What are the typical tipping practices?
Your accommodations and private pool (if applicable) are expertly maintained by friendly and welcoming staff. These staff persons do not make a substantial living and your tip of $25-30 for the week will make a big difference for their family. Also, tour guides often work more then one job to make a living and their exceptional guidance of your excursion should be tipped accordingly. Transportation staff are generally well paid and tipping is at your discretion.

16. What’s the population of the Dominican?
The Dominican Republic has approximately 8 million people. Almost 3 million people live in Santo Domingo, the capital city, on the south side of the island.

17. What language is spoken in the Dominican?
Spanish is the official language. English is widely spoken, especially in tourist areas. Knowledge of German, Italian and French is becoming more widespread. Traffic signs and most menus in restaurants are in Spanish, although menus in tourist regions tend to be multilingual.

18. What time zone is the Dominican on?
Year round the Dominican Republic is on Atlantic Standard Time.

19. What’s the weather like?
The average annual temperature is 77 degrees Fahrenheit with August being the warmest month and January the coolest. Summer temperatures range from 89 to 95 degrees and in the winter from 75 degrees to 90 degrees. The most usual weather forecast is partly cloudy. Rain showers usually last five to ten minutes.

20. When’s the best time to go to the Dominican?
The climate in the Dominican Republic does not change significantly throughout the year. High Season is from December 20 to March 31. Mid Season runs from July 1 to August 31, while Low Season includes April 1 to June 30 and September 1 to December 19th.

21. Are there medical facilities in the Dominican?
There is a 24-hour medical center at the resort, along with a pharmacy. Ambulances are available, as is air ambulance evacuation. Emergency dental treatment can be provided if needed. Twenty-four hour pharmacies can be found in every major city. During one of our excursions, a young lady suffered an intense allergic reaction. She was taken immediately to a clinic by the tour company staff and treated immediately.

22. What should I bring to the Dominican?
Here’s a list of things you want to bring to help enjoy your stay:

  • Sunscreen, spf 45 or higher (we saw lots of sunburns),
  • Solarcane,
  • Sun hat,
  • sunglasses,
  • bathing suits,
  • nice clothes for dinner out,
  • water shoes,
  • sandals,
  • hiking shoes,
  • medications (Tylenol, Imodium),
  • cash for tipping and for buying souvenirs off the resort,
  • passports,
  • sealable sandwich bags for putting a wallet in if you go water-water rafting, etc.,

23. What if I have a problem once I get there?
Service staff are on-call 24 hours a day. At any time, you may call reception to ask questions or receive help with a problem.

24. Can I plug in my small appliances?
Appliances run on 110 volts/60 cycles, the same as the U.S. and Canada.

WEDDINGS!

 

Get Married In Paradise!

Special Packages Available

book now for best dates

All-Inclusive Luxury For Less!

WEDDINGS!

 

Get Married In Paradise!

Special Packages Available

book now for best dates

All-Inclusive Luxury For Less!